Frequently Asked Questions

Find quick answers about safety, ingredients, usage, shipping, orders, and more.

Product & Ingredients

What is the active ingredient? +

RadLive contains 1% colloidal oatmeal (skin protectant) as the FDA-listed active ingredient + 32 ppm nano-silver solution and a blend of plant-based actives.

Does it contain steroids or fragrance? +

No. RadLive is completely steroid-free, fragrance-free, paraben-free, silicone-free, and safe for sensitive skin.

What makes RadLive different from regular moisturizers? +

RadLive combines 32 ppm nano-silver, 4D hyaluronic acid, oat kernel oil, centella, neem, turmeric, and cranberry seed oil to calm irritation, restore the skin barrier, and provide deep hydration.

Is the nano-silver safe for daily use? +

Yes. The silver concentration (32 ppm) is safe for topical use and supported by clinical and dermatological evaluations.

Can I see the full ingredient list? +

Yes — full INCI list is available on the product page and the packaging.

Safety

Is RadLive safe for babies and children? +

Yes. RadLive is dermatologist-tested, steroid-free, fragrance-free and gentle enough even for babies and sensitive skin.

Can I use RadLive during pregnancy or breastfeeding? +

Yes. The formula is free from steroids, fragrance, alcohol, and harsh chemicals. If you have medical concerns, consult your doctor.

Is it suitable for acne-prone skin? +

Yes. Nano-silver helps reduce bacteria, while natural extracts calm inflammation without clogging pores.

Is it hypoallergenic? +

RadLive is formulated for sensitive skin, but we recommend patch-testing on any new skincare product.

Can I use it after laser, peel, microneedling or salon treatments? +

Yes. RadLive helps soothe post-procedure redness, irritation, and dryness. Apply to clean skin only.

Usage

How fast does RadLive work? +

Most users report visible relief from itching, redness and irritation in 3–7 days.

How often should I use it? +

Apply twice daily — morning and night.

Can I use it on face and body? +

Yes. RadLive is suitable for face, hands, body, and sensitive areas.

Should I apply it to clean skin? +

Yes. Clean and dry the area before application for best results.

Can I use makeup over RadLive? +

Yes. Allow the cream to absorb fully before applying makeup.

Orders & Shipping

Where do you ship? +

We currently ship within the United States. International shipping will be available soon.

How long is delivery? +

3–5 business days within the US.

Do you offer free shipping? +

Yes — on orders over $75.

How can I track my order? +

You’ll receive a tracking link by email after your order ships.

My package is delayed — what do I do? +

Contact us via support@radlive.com and we’ll assist you.

Returns & Guarantee

What is your return policy? +

We offer a 30-day money-back guarantee if you’re not satisfied.

How do I start a return? +

Contact our support team — we’ll guide you through the quick return process.

Do I need to return the product? +

In most cases — no. We value your trust and your experience with RadLive.

Account / Referrals

How do RadLive points work? +

You earn points for purchases and referrals.
100 points = $10 off.
You can use points at checkout.

How do I get my referral code? +

Create an account. Your referral code will appear in the “Referrals & Rewards” section of your profile.

Does my balance expire? +

Points expire after 12 months of inactivity.

Where can I manage my orders? +

In your RadLive Account → My Orders.

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